Provisions in the EU Directive

The EU Directive provides the types of support that national support services should offer to victims of human trafficking.  These include providing shelter and safe accommodation, immediate medical support, referral to medical and forensic examination for evidence in cases of rape or sexual assault, short and long-term psychological counselling, trauma care, legal advice, advocacy and specific services for children as direct or indirect victims.

Sources:

• Directive 2012/29/EU of the European Parliament and of the Council of 25 October 2012 establishing minimum standards on the rights, support and protection of victims of crime, and replacing Council Framework Decision 2001/220/JHA
• Chapter 539 of the Laws of Malta – Victims of Crime Act https://legislation.mt/eli/cap/539/eng/pdf​​

Foundation for Social Welfare Services – Aġenzija Appoġġ

Aġenzija Appoġġ is the national agency providing social welfare support services which are also offered to victims of human trafficking. Aġenzija Appoġġ provides shelter facilities and professional support to respond effectively to the needs of victims of human trafficking.

Aġenzija Appoġġ can offer:

• a safe place to live
• practical support
• social work and psychological help
• individualized care plan
• integration
• assistance for independent living
• safe return to your home country if you so desire

Where to seek help:

Phone the Supportline 179 for 24/7 assistance

Or

Find Aġenzija Appoġġ on Facebook and send a personal message

Social Workers are available at Aġenzija Appoġġ to assist you. You can also drop in at Aġenzija Appoġġ offices on weekdays between 8:00 and 17:00. 

Victim Support Agency

The Victim Support Agency provides a range of support services free of charge and specifically tailored to each individual.

The agency acts as a national contact point for victims of crime and provides victims with emotional support and legal guidance.

Services (can be accessed before or after filing a police report):

• Follow-Up Information from Police
• Legal Guidance
• Emotional Support
• Court Accompaniment
• Notifications to the Service Users whenever former aggressors apply for Parole or are released from custody.
• Voluntary Return Schemes for victims of trafficking who opt to return to their country of origin for their return to be supported financially by means of an assistance package.
• Helpline: 116 006 (7:30am to 7:30pm)

Live chat on Facebook: https://www.facebook.com/VictimSupportAgencyMalta/ 

The chat system is managed by trained professionals who can provide assistance during office hours from Monday to Friday, excluding public holidays and weekends.

Email: [email protected]

Offices: 52, Old Theatre Street, Valletta

Jobsplus

The Inclusive Employment Services Unit offers specific services to vulnerable clients including human trafficking victims.

The unit assists vulnerable jobseekers transitioning from unemployment to employment by providing specific services and training.

Services include:

• Tailor made personal action plan
• Guidance to employment opportunities
• Job search assistance and CV drafting
• Referral to training opportunities
• Referral to work exposure schemes
• Referral to job opportunities
• Professional services
• Mentoring services
• Collaboration with other professionals such as social workers and probation officers.

Tel: 153

Address: Jobsplus Head Office, Birżebbuġa Road, Ħal Far BBG 3000

Email: [email protected]

GU Clinic

Sexual Health Services: 25457494 or 25457491

The GU clinic provides treatment and counselling services free of charge to ALL (Maltese and foreigners, EU and non-EU).

• ​Diagnosis and treatment of Sexually Transmitted Infections.
• Counselling and testing for HIV​.
• Other genital conditions not necessarily sexually acquired.

The line is run by a healthcare professional who will call you back after you leave a message on the answering machine. Kindly provide your details clearly so that the nurse will call you back as soon as possible.​