Support Services for Victims of Crime

Any person who falls victim to any type of crime in a Member State of which they are not nationals or residents, should be provided with specialist support and legal protection.

These services and their staff play an important role in supporting the victim with their recovery and with overcoming potential harm or trauma as a result of a criminal offence.

The EU Directive provides the types of support that national support services should offer to victims of human trafficking.  These include providing shelter and safe accommodation, immediate medical support, referral to medical and forensic examination for evidence in cases of rape or sexual assault, short and long-term psychological counselling, trauma care, legal advice, advocacy and specific services for children as direct or indirect victims.


  • Directive 2012/29/EU of the European Parliament and of the Council of 25 October 2012 establishing minimum standards on the rights, support and protection of victims of crime, and replacing Council Framework Decision 2001/220/JHA
  • Chapter 539 of the Laws of Malta – Victims of Crime Act​​

Malta Police Force

If you think that you are a victim of human trafficking you are urged to contact the Police authorities at the very earliest possible opportunity: call ‘Crime Stop’ number 119 or, in a situation of emergency, 112.

The Police will ensure that you are separated from the trafficker. They will also refer you to Aġenzija Appoġġ for you to receive the support you need, including shelter.

If you have reasons to suspect that someone you know is a victim of human trafficking, then it is your duty to report to the Police authorities either on ‘Crime Stop’ number 119 or, in case of an emergency, 112.

Victim Support Agency

Helpline: 116006 (7:30am to 7:30pm)

Victim Support Agency provides a range of support services. The support services offered are free of charge and specifically tailored to each and every individual.

  • ​Acting As a National Contact Point For Victims Of Crime
  • Emotional Support
  • Legal Guidance
  • Information & Notification to Service users

Live chat on Facebook: with trained professionals who can provide assistance during office hours from Monday to Friday excluding public holidays and weekends. 


Offices: 52, Old Theatre Street, Valletta

Foundation for Social Welfare Services - Aġenzija Appoġġ

Free phone 179

Aġenzija Appoġġ is the national agency providing social welfare support services. Such services are also offered to victims of Human Trafficking. In this regard, Aġenzija Appoġġ provides shelter facilities and professional support to respond effectively to the needs of victims of human trafficking.

Aġenzija Appoġġ can be contacted by means of free phone 179, which is intended to provide information and initial assistance and support to victims.

Department for Industrial and Employment Relations

To report working conditions:  1575

The Department of Industrial and Employment Relations (DIER) works to protect the interests of workers holding employment contracts while, in a spirit of social partnership, actively promote a healthy relationship and contribute towards stable industrial relations.

This unit is responsible for monitoring conditions of employment and processing complaints of workers who are still in employment.  This involves an ongoing programme of inspections to target particular sectors or to investigate specific complaints. This unit also investigates complaints of employees whose employment has been terminated, whether of their own accord or by the employer and is also responsible for referral of cases to the Law Courts.


Report anonymously via Freephone: 80076501 or by filling in this form:

The Inclusive Employment Services Unit offers support to employers to facilitate the integration of vulnerable persons in the labour market. Vulnerable persons including victims of human trafficking. This support is provided through specific services, such as mentoring support before and during employment, work exposure schemes, assistance to employers and collaboration with other professionals.

GU Clinic

Sexual Health Services: 25457494 or 25457491

The GU clinic provides treatment and counselling services free of charge to ALL (Maltese and foreigners, EU and non-EU).

The line is run by a healthcare professional who will call you back after you leave a message on the answering machine. Kindly provide your details clearly so that the nurse will call you back as soon as possible.​